Refund policy

No Return or Exchange Policy Template

• All Sales Are Final: Due to the nature of our products or services, e.g., custom-made items, digital products, personal care items, all sales are considered final. We do not offer returns, exchanges, or refunds for any products or services sold through our www.botanicavesanta.com/store under any circumstances, except as required by applicable law.
• Exceptions (Damaged or Defective Items): The only exception to our policy is for items that arrive damaged or defective, or if you receive the wrong item.
  • If you receive a damaged, defective, or incorrect item, you must notify us within 3 days of receipt.
  • Please contact us at botanicavesanta@gmail.com with your order number and clear photos of the issue.
  • Upon review and validation, we may, at our discretion, provide a replacement or store credit.
• Condition of Items: To be eligible for any resolution regarding an exception, the item must be unused and in the same condition that you received it.
• Governing Law and Policy Updates: This policy is governed by the laws of California, USA. We reserve the right to modify this policy at any time, effective upon posting an updated version on our website. By completing a purchase, you agree to this policy.